Equipment

The return policy for an individual piece of equipment is indicated on your invoice during your initial purchase. Equipment that has been installed and put into service cannot be returned. All accepted returns are subject to a restocking fee. In addition, the customer is responsible for all shipping related costs.

Parts

Erika Record Baking Equipment is dedicated to keeping your parts related costs as low as possible. As a result, we have implemented a return policy designed to help keep our parts pricing affordable. These return policies can be found below.

Warranty Coverage

Erika Record Baking Equipment stands by our high-quality bakery equipment offerings. As result, we will honor all service related requests that are covered in accordance with the terms and conditions outlined by your product’s individual warranty.

Warranty duration, terms, and conditions are provided during your original equipment purchase; with your coverage period beginning on your original purchase date.

While we reserve the right to amend our warranty policy, we will honor all warranty terms and conditions that were outlined during your previous equipment purchase. Terms and conditions on all new purchases are subject to change from those outlined on previous purchases. All changes will be fully disclosed to the customer prior to purchase. Upon purchase, the customer agrees to accept all warranty terms and conditions as well as specified duration of coverage.

All parts and service requests that are not covered under warranty are subject to billing. Terms, conditions, and pricing of non-covered service or part orders will be outlined at the time of purchase for the customer’s review.

Upon request, will we provide the customer with an estimate for non-covered service calls and/or equipment repairs. On-site service calls are subject to additional travel fees and expenses. In addition, the customer is also responsible for all shipping fees that may be incurred when shipping equipment to our repair center.